Waiting time for orders

Order lead times

The date a parcel reaches you has two parts: the dispatch date, which is on us, and transit time, which is on the carrier. The two are worth keeping separate, because the figure shown on a product page refers only to the first.

After you order

You will get a confirmation e-mail straight away. Production starts once your payment is with us — instantly with PayU or PayPal, up to two working days with a bank transfer, depending on your bank. We keep you posted as the order moves along.

We work Monday to Friday, excluding Polish public holidays.

The dispatch date

Every product page gives the earliest date we can send that item — anything from 24 hours to several days, occasionally longer for items we source specially or build to request.

What stretches it

Antennas are not sitting finished on a shelf. Each one is assembled, tuned and measured on its own, so three things move the date:

• Quantity. Tuning does not scale evenly. Two antennas are an afternoon's work; thirty are several days, because that is thirty separate measurements and thirty separate corrections.
• Matching. Orders where more than five antennas have to be matched to each other take another 1–3 days.
• LHCP polarization. These are ordered rarely, so most are built for the specific order rather than taken from stock — again around 1–3 days.

On top of that there is the queue. Orders are built in the sequence they arrive, so a large job in progress pushes everything behind it.

The date we quote is an estimate and we usually hold it. When we cannot, you hear from us — you do not need to chase us for a status.

If you want to know what actually happens to an antenna between your order and the parcel, that is described on our Quality and measurement page.

Orders with several items

An order ships complete, on the timeline of whichever item takes longest. If you would rather have it in stages, tell us — either by e-mail or in the order notes.

Transit

Once a parcel leaves us, the timing is the carrier's.

Couriers are the predictable option: typically 1–3 working days within Europe.

Poland Post is cheaper and considerably less predictable. Most international parcels arrive inside two weeks, but customs handling and the local postal service at the far end both add time we cannot see or influence. Tracking for postal shipments usually goes live a few days after we hand the parcel over, and sometimes shows very little until the parcel is close to delivery — that is normal and not a sign anything has gone wrong.

If your deadline is firm, choose a courier. If you have time, the post is fine and we ship that way constantly.