Ordering, Payments and delivery

Ordering, Payments and Delivery

1. Placing an Order

Orders can be placed in the following manner:

• a) By using the order form available on the Store’s website: https://prodrone.pl

• b) By email to: bartek@prodrone.pl

• c) By phone or WhatsApp at: +48 725 908 725 (available Monday to Friday, 10:00–18:00 CET)

The information displayed on the website does not constitute a binding offer within the meaning of the Polish Civil Code. By placing an order, the customer submits a purchase offer. The contract of sale is concluded when the Store confirms the order, especially in the case of custom-made products.

The Store reserves the right to refuse an order, limit available payment methods, or request an advance payment if the order raises justified doubts as to the correctness of the provided data or chosen payment method.

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2. Accepted Payment Methods

We accept the following secure and convenient payment methods:

• PayPal – including credit/debit cards, even without a PayPal account.

• PayU GPO – including Google Pay, Apple Pay, BLIK, and major credit/debit cards.

• Traditional bank transfer – if you prefer this method, please contact us before placing your order.

Note: All transactions are processed securely by trusted payment gateways. We do not store any payment details or card information on our servers.

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3. VAT and Invoicing

Prodrone.pl is a VAT-registered business in Poland (VAT ID: PL64822812121).

All prices listed in the Store include Polish VAT (23%) unless otherwise specified.

If you are purchasing as a business within the European Union and hold a valid EU VAT number, you may request a 0% VAT intra-community invoice.
To do so, please:

1. Place the order without completing the payment,

2. Contact us via email with your VAT number,

3. After verification, we will send you an updated invoice reflecting the VAT exemption.

For customers outside the European Union, no VAT is charged; however, local customs duties or import taxes may apply depending on your country’s regulations.

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4. Packaging Standards

We understand that antennas are precision items. Therefore, we apply strict packaging procedures to ensure maximum protection:

• Every product is carefully wrapped using shock-absorbing materials.

• Orders are placed in rigid cardboard boxes with reinforced corners.

• We do not ship products in padded envelopes or other low-resistance packaging.

Our goal is to ensure that every product arrives in perfect condition, regardless of the destination.

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5. Shipping and Delivery

We ship orders to all EU countries and selected international destinations.

Dispatch Origin

All orders are shipped from our headquarters in Poland.
For EU-based customers, this means:

• No customs clearance delays

• No import duties or additional taxes

Dispatch Time

Each product page displays the estimated dispatch time.
Most standard products ship within a few business days.
For custom orders or larger batches, the lead time may be extended slightly due to:

• Individual testing

• Manual tuning

• Final quality checks

You will be notified once your order is dispatched.

Shipping Options & Delivery Times

If you need a different courier or express service, feel free to contact us before placing your order.

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6. Tracking and Shipping Insurance

• All shipments include a tracking number which will be emailed to you as soon as the parcel is handed over to the courier or post office.

• We do not offer untracked shipping under any circumstances.

• Shipments are not insured by default. If you require additional insurance, please contact us prior to placing your order.

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7. Additional Notes

• We aim to provide full transparency in pricing. The total cost, including shipping, is always clearly displayed at checkout before you confirm your order.

• If you have any special instructions for packaging, delivery, or customs documentation, please leave a comment during checkout or contact us directly.