Terms and Conditions of Prodrone.pl
--------------------------------------------------------------------------------------
1. General Information
These Terms and Conditions apply to purchases made via the online store operated by:
Prodrone.pl
Address: Budowlana 55/10, 41-808 Zabrze, Poland
Tax ID: PL64822812121
Email: bartek@prodrone.pl
Phone: +48 725 908 725
Contact via WhatsApp is also available.
All prices listed in the Store are gross prices and include VAT in accordance with applicable tax regulations.
2. Definitions
-
Customer – any natural person, legal person or organizational unit placing an order through the online store.
-
Consumer – a natural person making a purchase for purposes not directly related to their business or profession.
-
Business Customer – any entity purchasing products for commercial or professional use.
3. Ordering and Payment
Orders can be placed in the following manner:
a) using the form available on the Store’s website,
b) by e-mail to the address available on the Store’s website,
c) by telephone on the numbers intended for placing orders, available in the “Contact” tab on the Store’s website.
The information on the Store’s website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the order is confirmed by the Store, especially in the case of customized products.
The Store has the right to refuse to accept an order, restrict the method of payment, or demand advance payment if the order raises justified doubts regarding the accuracy and reliability of the provided data or the chosen payment method.
Accepted payment methods:
-
PayPal
-
Bank transfer
-
Credit/debit cards (processed via PayU GPO)
-
Apple Pay, Google Pay (via PayU GPO)
4. Shipping and Delivery
Orders are shipped via:
-
Poczta Polska (registered mail with tracking number)
-
Courier service (within the European Union)
Shipping is available both within the European Union and to non-EU countries.
Delivery times vary depending on product type. Custom-made products may require additional processing time. Customers will be informed about estimated lead time upon order confirmation.
5. Right of Withdrawal (Returns)
Consumers have the right to withdraw from the contract within 30 days from the date of delivery without providing any reason.
To exercise this right, contact us at bartek@prodrone.pl with order details.
We will provide return instructions and process your request according to applicable regulations.
Exceptions:
The right of withdrawal does not apply to products made to the Customer's individual specifications (custom orders).
6. Warranty and Complaints
All products come with a 2-year warranty under EU consumer protection laws.
Complaints regarding defects or non-conformity should be submitted by email (with photos and a description) to bartek@prodrone.pl. We will respond within 14 days.
7. Privacy and Data Protection (GDPR)
We process all personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Customer data is used solely for the purpose of order processing and is handled in accordance with our [Privacy Policy – insert link if available].
8. Dispute Resolution
In case of disputes, consumers have the right to use Alternative Dispute Resolution (ADR) mechanisms, including the EU Online Dispute Resolution (ODR) platform available at:
👉 https://ec.europa.eu/consumers/odr/
9. Final Provisions
-
The applicable law for all transactions is the law of Poland, in accordance with EU consumer rights regulations.
-
The Store reserves the right to update these Terms and Conditions at any time. Orders are subject to the version of the Terms valid at the time of purchase.
