TERMS AND CONDITIONS OF THE ONLINE STORE shop.prodrone.pl

Legal status as at: 29 July 2026 Effective from: 29 August 2026

This is a translation of the Polish original ("Regulamin sklepu internetowego shop.prodrone.pl"). See Section 21(5) on the relationship between the two language versions.

§ 1. General provisions

1. These Terms and Conditions set out the rules for using the online store available at https://shop.prodrone.pl and the rules for concluding and performing sales contracts through it.
2. These Terms and Conditions constitute the terms of service referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
3. The Terms and Conditions are made available free of charge before the contract is concluded, in a manner that allows them to be obtained, reproduced and recorded.
4. Matters not covered here are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means.
5. Nothing in these Terms and Conditions limits the rights of a Consumer arising from mandatory provisions of law. In the event of conflict, those provisions prevail.

§ 2. Definitions

1. Seller – Bartłomiej Wawrzynkiewicz, trading as Prodrone.pl Bartłomiej Wawrzynkiewicz, ul. Budowlana 55/10, 41-808 Zabrze, Poland, registered in the Polish CEIDG business register, VAT ID: PL6482281212, REGON: 363370951.
2. Store – the website at https://shop.prodrone.pl.
3. Customer – a natural person, legal person or unincorporated organisational unit making a purchase in the Store.
4. Consumer – a natural person entering into a legal transaction with the Seller that is not directly connected with their business or professional activity (Article 22[1] of the Polish Civil Code).
5. Sole trader with consumer rights (STCR) – a natural person entering into a contract directly connected with their business activity where it follows from the content of that contract that it is not of a professional nature for that person, in particular in view of the subject of their business activity disclosed in the CEIDG register (Article 7aa of the Consumer Rights Act).
6. Business Customer (B2B) – a Customer who is neither a Consumer nor an STCR.
7. Goods – a movable item offered in the Store, including Configured Goods.
8. Configured Goods – Goods manufactured by the Seller to the Customer's individual order, according to parameters specified by the Customer in the configurator or in the order.
9. Account – a set of resources in the Seller's IT system identified by an individual login and password.
10. Order – the Customer's declaration of intent constituting an offer to conclude a sales contract.
11. Business day – Monday to Friday, excluding public holidays in the Republic of Poland.

§ 3. Contacting the Seller

1. Correspondence and returns address: ul. Budowlana 55/10, 41-808 Zabrze, Poland.
2. E-mail: bartek@prodrone.pl.
3. Phone: +48 725 908 725 (also available on WhatsApp); call charges are set by the Customer's own operator.
4. Support hours: 9:00–15:00 on Business days (Central European Time).
5. The Seller responds to enquiries without undue delay and no later than within 14 days.

§ 4. Technical requirements and rules of use

1. Using the Store requires a device with internet access, a current web browser with JavaScript and cookies enabled, and an active e-mail account.
2. The Customer must use the Store in accordance with the law and good practice, and in particular must not supply unlawful content.
3. The Seller applies technical measures appropriate to the level of security risk of the services provided. The Seller notes the risks typical of internet use, including malware and unauthorised access to data, and recommends the use of security software.
4. Any action that disrupts the operation of the Store is prohibited, including automated retrieval of content that places an above-normal load on the infrastructure.

§ 5. Services provided by electronic means

1. The Seller provides the following services free of charge by electronic means: a) maintaining an Account; b) providing the order form; c) providing the contact form; d) enabling the posting of product reviews.
2. The agreement for maintaining an Account is concluded for an indefinite period upon registration. The remaining services are provided on a one-off basis, for the duration of use of the given function.

§ 6. Account

1. Registering an Account is voluntary and free of charge. Purchases can also be made without registration.
2. Registration takes place by completing the form and accepting these Terms and Conditions.
3. The Customer must provide true and current data and keep the password confidential.
4. The Customer may delete the Account at any time and without giving reasons, by sending a request to the e-mail address given in § 3 or by using the relevant function in the Account panel. Deleting the Account does not affect rights and obligations arising from sales contracts concluded before deletion.
5. The Seller may terminate the Account agreement subject to a 14-day notice period only for important reasons, namely a gross breach by the Customer of these Terms and Conditions or of the law, after a prior unsuccessful request to cease the breach.

§ 7. Product reviews

1. The Seller allows reviews of Goods to be posted. Posting a review does not require an Account or logging in.
2. Reviews are not published automatically. Every review is manually moderated by the Seller before publication for compliance with paragraph 6 and with the law. A review that is not approved is not visible in the Store. The Seller does not use automated decision-making for moderation.
3. Moderation does not include purchase verification. The Seller does not check whether the person posting a review has purchased or used the Goods concerned — reviews shown in the Store are not verified as originating from purchasers.
4. Providing a name or other identifier of the review's author is optional; a review may be posted anonymously.
5. The Seller does not commission, sponsor or pay for reviews, does not distort their content and does not refuse to publish a review solely because it is negative.
6. It is prohibited to post reviews that infringe the law, personal rights or intellectual property rights, or that contain obscene or promotional content or third parties' personal data.
7. The Seller may refuse to publish, remove or disable access to a review that infringes paragraph 6 or the law, on the terms set out in § 17.
8. By posting a review, its author grants the Seller a free, non-exclusive licence to publish it in the Store and in materials relating to the Goods concerned, without territorial or time limits.

§ 8. Product information and prices

1. Information about Goods published in the Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code, and not an offer.
2. Prices are shown in Polish zloty (PLN), euro (EUR) or US dollars (USD), depending on the Store version selected, and are gross prices — they include VAT at the rate applicable to the transaction. Prices do not include delivery costs, which are shown separately during the ordering process.
3. For deliveries outside the European Union, the price may be adjusted for VAT in accordance with the rules on the export of goods, and the Customer may be liable for the charges referred to in § 11(10). The final amount payable is shown in the Order summary.
4. Where the price of Goods is reduced, the Seller also states, next to the reduced price, the lowest price of those Goods applied during the 30 days before the reduction, or — if the Goods have been offered for less than 30 days — the lowest price since they were first offered.
5. The price binding on the parties is the price shown in the Order summary at the moment the Order is placed.
6. The Seller may introduce and withdraw promotions and change prices; such changes do not apply to Orders placed before they were introduced.

§ 9. Placing Orders and concluding the contract

1. Orders may be placed 7 days a week, 24 hours a day.
2. An Order is placed by: selecting the Goods (for Configured Goods — specifying their parameters), adding them to the basket, entering the Customer's details, the delivery and payment method, and confirming with a button labelled "Order with an obligation to pay" or equivalent.
3. Before confirming the Order, the Customer can review and modify the data entered and the contents of the basket.
4. Placing an Order constitutes the Customer's offer to conclude a sales contract.
5. After the Order is placed, the Seller sends confirmation of its receipt to the Customer's e-mail address. That message does not yet constitute acceptance of the offer.
6. The sales contract is concluded when the Seller sends a statement accepting the Order for fulfilment to the Customer's e-mail address.
7. The Seller provides the Consumer and the STCR with confirmation of the concluded contract on a durable medium (e-mail), at the latest upon delivery of the Goods.
8. The Seller may refuse to accept an Order, in particular where the Goods are unavailable, where there is an obvious pricing error, or where there are justified doubts as to the accuracy of the Customer's data. In such a case the Seller informs the Customer without delay and refunds any payments made in full.

§ 10. Configured Goods

1. Some Goods are manufactured solely to the Customer's individual order, according to parameters specified by the Customer (including operating frequency, polarisation, cable type and length, connector type, housing).
2. Before placing an Order for Configured Goods, the Customer must check that the parameters entered are correct. The Seller is not liable for the consequences of the Customer specifying parameters that do not match their needs or operating conditions.
3. An Order for Configured Goods is placed by adding a separate, additionally priced "Custom order" item to the basket together with the Goods it relates to, and by specifying the required parameters in the order notes field. The description of the "Custom order" item contains information about the exclusion of the right of withdrawal for Goods ordered in this way.
4. Before accepting the Order for fulfilment, the Seller confirms to the Customer, on a durable medium, the agreed parameters of the Configured Goods and the fact that the right of withdrawal is excluded for them under § 12(2)(c). In the absence of such confirmation, the Goods are treated as standard Goods, with the right of withdrawal retained.
5. An Order for Configured Goods may be changed or cancelled until production begins. The Seller confirms the start of production at the Customer's request.
6. The lead time for Configured Goods is stated on the product page or individually in the confirmation accepting the Order.

§ 11. Payment and delivery

1. The Seller offers the following payment methods: a) PayPal – including card payments, also without a PayPal account; the operator is PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg; b) PayU GPO – including Google Pay, Apple Pay, BLIK and payment cards; the operator is PayU S.A., ul. Grunwaldzka 186, 60-166 Poznań, Poland, KRS 0000274399; c) traditional bank transfer – only where agreed with the Seller before the Order is placed, to an account held with ING Bank Śląski S.A.: – for payments in EUR: PL 86 1050 1588 1000 0097 4524 8279, SWIFT: INGBPLPW, – for payments in PLN: PL 13 1050 1588 1000 0091 1191 1567, SWIFT: INGBPLPW.
2. The payment deadline is 7 days from the conclusion of the contract. If that deadline passes without payment, and after the Seller has called on the Customer to pay within an additional period, the Seller may withdraw from the contract.
3. The Seller offers delivery through the following carriers: InPost (including parcel lockers), Poczta Polska, DHL, FedEx, UPS, DPD, GLS, Orlen Paczka and Nova Post (deliveries to Ukraine). The availability of individual carriers depends on the destination country and on the size and weight of the parcel, and is shown during the ordering process.
4. Delivery costs are shown during the ordering process and are borne by the Customer, unless the product page or promotional terms provide otherwise.
5. The delivery time is the sum of the order lead time stated on the product page and the carrier's transit time. The Seller hands over the Goods to a Consumer or STCR no later than 30 days from the conclusion of the contract, unless the parties have agreed a different period.
6. The Seller delivers within the Republic of Poland, to other European Union member states and to third countries (worldwide shipping), excluding countries and territories subject to sanctions, embargoes or other trade restrictions, and cases where delivery is not possible for reasons attributable to the carriers.
7. For a Consumer and an STCR, the risk of accidental loss of or damage to the Goods passes to the buyer when the Goods are handed over to them. If the Consumer or STCR has chosen a carrier not offered by the Seller, the risk passes when the Goods are handed over to that carrier.
8. For a Business Customer, the risk of accidental loss of or damage to the Goods passes to the Customer when the Goods are handed over to the carrier.
9. A sales document is issued for every Order. The Customer consents to invoices being sent electronically to the e-mail address provided.
10. For deliveries outside the European Union, the Customer is the importer of the Goods in the destination country. Customs duties, import taxes, administrative charges and customs clearance costs are borne by the Customer and are not included in the price of the Goods or in the delivery cost. The Seller has no influence over their amount or over how long customs clearance takes.
11. Refusal to accept a parcel, or failure to pay the charges referred to in paragraph 10, resulting in the Goods being returned to the Seller, means the Customer bears the cost of that return. This does not apply to a Consumer or STCR exercising the right of withdrawal, to the extent governed by § 12.
12. The Customer is responsible for ensuring that the import and use of the Goods comply with the law of the destination country, including rules on radio spectrum management and rules on the control of trade in strategic goods.

§ 12. Right of withdrawal (Consumer, STCR)

1. A Consumer or STCR who has concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs indicated in paragraphs 6 and 7.
2. The right of withdrawal does not apply, among others, to contracts: a) for the provision of services, where the Seller has fully performed the service with the express prior consent of the Consumer, who was informed that they would lose the right of withdrawal once the service had been performed; b) where the subject of performance is Goods that deteriorate rapidly or have a short shelf life; c) where the subject of performance is non-prefabricated Goods manufactured to the Consumer's specification or serving to meet their individualised needs – this covers Configured Goods ordered under § 10(3) and confirmed in accordance with § 10(4); d) where the subject of performance is items which, after delivery and by their nature, become inseparably combined with other items; e) in the other cases listed in Article 38 of the Consumer Rights Act.
3. The withdrawal period begins when the Consumer, or a third party indicated by them other than the carrier, takes possession of the Goods; for a contract covering several Goods delivered separately, it begins when the last of them is taken into possession.
4. To meet the deadline it is sufficient to send the statement before it expires. The statement may be submitted: a) through the withdrawal function available in the Store's interface ("Withdraw from the contract" button), at: – Polish version: https://zwroty-shoper.pl/019ecfec-f831-792e-a7d7-33546d87573f/prodrone.pl/pl_PL – English version: https://zwroty-shoper.pl/019ecfec-f831-792e-a7d7-33546d87573f/prodrone.pl/en_EN b) to the e-mail address given in § 3; c) in writing to the Seller's address; d) using the model form set out in Annex 1 – use of that form is not mandatory.
5. The Seller confirms receipt of the withdrawal statement on a durable medium without delay, stating the content of the statement and the date and time it was submitted.
6. The Seller refunds to the Consumer all payments made by them, including the cost of delivering the Goods, without delay and no later than 14 days from receipt of the withdrawal statement. The refund is made using the same means of payment as the Consumer used, unless the Consumer has expressly agreed to another method that involves no cost to them.
7. Where the Consumer chose a delivery method other than the cheapest standard method offered by the Seller, the Seller does not refund the additional costs above the cost of that cheapest method.
8. The Seller may withhold the refund until the Goods have been received back or until the Consumer has supplied proof of having sent them back, whichever occurs first.
9. The Consumer returns the Goods without delay and no later than 14 days from the date of withdrawal, to the address given in § 3. The Consumer bears the direct cost of returning the Goods.
10. The Consumer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
11. This section applies accordingly to an STCR, with the exception of § 19 (out-of-court dispute resolution).

§ 13. Conformity of Goods with the contract and complaints (Consumer, STCR)

1. The Seller is liable to the Consumer and the STCR for any lack of conformity of the Goods with the contract, on the terms set out in Chapter 5a of the Consumer Rights Act.
2. The Seller is liable for a lack of conformity existing at the time of delivery and revealed within 2 years of that time. A lack of conformity revealed within that period is presumed to have existed at the time of delivery.
3. A complaint may be submitted to the e-mail or postal address given in § 3. The notification should include contact details, a description of the non-conformity, the date it was identified and the Customer's request. These details assist in handling the complaint, but their absence does not affect its validity.
4. Where the Goods are not in conformity with the contract, the Consumer may request repair or replacement. The Seller may replace the Goods where the Consumer requests repair, or repair them where the Consumer requests replacement, if bringing them into conformity in the manner chosen by the Consumer is impossible or would involve excessive costs. If both methods are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity.
5. The Consumer may make a statement on a price reduction or withdrawal from the contract where: a) the Seller has refused to bring the Goods into conformity with the contract; b) the Seller has failed to bring the Goods into conformity in accordance with paragraph 4; c) the lack of conformity persists despite an attempt to bring the Goods into conformity; d) the lack of conformity is significant enough to justify a price reduction or withdrawal without first resorting to the remedies in paragraph 4; e) it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience.
6. The Consumer may not withdraw from the contract if the lack of conformity is insignificant. A lack of conformity is presumed to be significant.
7. The Seller responds to a complaint within 14 days of receiving it. Failure to respond within that period means the complaint is deemed accepted.
8. The costs of repair or replacement, including the costs of removal, delivery, labour and materials, are borne by the Seller. The Consumer makes the Goods available to the Seller for repair or replacement; the Seller collects them at its own expense.
9. In the event of withdrawal, the Seller refunds the price without delay and no later than 14 days from receiving the Goods or proof of their return.
10. The rights under this section apply irrespective of any manufacturer's guarantee.

§ 14. Statutory warranty and complaints – Business Customer (B2B)

1. In relations with Business Customers, the Seller's liability under the statutory warranty for defects (rękojmia) is excluded pursuant to Article 558 § 1 of the Polish Civil Code.
2. The Seller may grant a Business Customer a guarantee on terms set out separately in a guarantee document or in the contract.
3. A Business Customer must inspect the Goods at the time and in the manner customary for Goods of that type, and notify the Seller of any defects found without delay and no later than 7 days from receipt; for defects discovered later — without delay after their discovery.
4. The Seller's liability to a Business Customer for non-performance or improper performance of the contract is limited to the net price of the Goods covered by the relevant Order and does not extend to lost profits.
5. The limitations in paragraphs 1 and 4 do not apply to damage caused intentionally.
6. The Seller is not liable for the consequences of using the Goods contrary to their intended purpose, their technical specifications or applicable rules on the use of the radio spectrum, including exceeding permitted radiated power or use in bands not intended for the given application. Ensuring that operation complies with the law applicable at the place of use is the Customer's responsibility.
7. A Customer purchasing Goods for resale, for export outside the European Union, or for applications subject to trade controls is responsible for meeting the resulting legal obligations independently.

§ 15. Guarantee

1. Goods may be covered by a Seller's guarantee. Information on whether a guarantee applies, its duration and scope is given on the product page or in the guarantee document supplied with the Goods.
2. Guarantee terms may not be less favourable to a Consumer than the rights arising from the rules on conformity of Goods with the contract.
3. Exercising rights under the guarantee does not affect the Seller's liability under § 13.

§ 16. Product safety

1. The Seller confirms that the Goods offered meet the requirements of Regulation (EU) 2023/988 on general product safety (GPSR) and of other applicable rules, including those on electromagnetic compatibility and the restriction of hazardous substances.
2. The manufacturer of the Goods within the meaning of Regulation (EU) 2023/988 is the Seller. The Goods are manufactured by the Seller; components and semi-finished items purchased from external suppliers are assembled, fitted with connectors and tuned by the Seller before being placed on the market. The details of the manufacturer and of the responsible person within the meaning of Regulation (EU) 2019/1020 are the same as those given in § 2(1) and § 3.
3. Warnings and safety information are provided on the product pages in Polish and in the language of the country of delivery where delivery is made to another European Union member state.
4. Reports concerning the safety of the Goods, including accidents connected with their use, should be sent to the e-mail address given in § 3. The Seller takes corrective action and informs Customers and the competent authorities in accordance with applicable law.

§ 17. Reporting illegal content

1. In accordance with Regulation (EU) 2022/2065 (Digital Services Act), the Seller enables the reporting of content posted in the Store by users (in particular reviews) which the reporting party considers illegal.
2. Point of contact for users and for authorities: bartek@prodrone.pl. The languages of communication are Polish and English.
3. The Seller applies the following content moderation rules: all reviews are manually checked by the Seller before publication; content infringing § 7(6) or the law is not published or is removed. The Seller does not use automated content moderation tools or automated decision-making in this respect.
4. A report should include: a substantiated explanation of the reasons for considering the content illegal, the exact location of the content (for example a URL), the contact details of the reporting party, and a statement confirming that the information in the report is accurate and complete.
5. The Seller confirms receipt of the report and processes it in a timely, non-arbitrary, objective and diligent manner, and informs the reporting party of its decision together with reasons.
6. Where content is found to be illegal, the Seller removes it or disables access to it, informing the author of the content together with reasons, of the possibility of contesting the decision at the address given in paragraph 2, and of the possibility of pursuing claims before a court.

§ 18. Personal data

1. The controller of Customers' personal data is the Seller.
2. Data is processed in order to perform the sales contract and provide services by electronic means (Article 6(1)(b) GDPR), to comply with legal obligations, in particular tax and accounting obligations (Article 6(1)(c) GDPR), and for the purposes of the controller's legitimate interests, including pursuing claims and ensuring the security of the Store (Article 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to conclude and perform the contract.
4. The Customer has the right to access their data, rectify it, erase it, restrict its processing, transfer it, object to processing, and lodge a complaint with the President of the Polish Personal Data Protection Office.
5. Detailed rules on the processing of personal data and the use of cookies are set out in the Privacy Policy available in the Store.

§ 19. Out-of-court complaint handling and redress

1. This section applies only to Consumers. Use of out-of-court complaint handling and redress procedures is voluntary and requires the consent of both parties to the dispute.
2. A Consumer may in particular: a) apply to the permanent consumer arbitration court operating at the provincial Trade Inspection Authority (Inspekcja Handlowa) for resolution of the dispute; b) apply to the provincial inspector of the Trade Inspection Authority to open mediation proceedings; c) use the free assistance of a district (municipal) consumer ombudsman or of a social organisation whose statutory tasks include consumer protection.
3. Information on how to access these procedures is available on the website of the Polish Office of Competition and Consumer Protection: https://www.uokik.gov.pl.
4. The Seller has not undertaken to use out-of-court consumer dispute resolution within the meaning of the Polish Act of 23 September 2016 on out-of-court resolution of consumer disputes.

§ 20. Amendments to the Terms and Conditions

1. The Seller may amend these Terms and Conditions for important reasons, in particular: changes in the law, changes in the scope or manner of providing services, changes to payment or delivery methods, security considerations, or technical changes to the Store.
2. The Seller gives notice of amendments by publishing the new text in the Store and, for Customers holding an Account, additionally by e-mail, at least 14 days in advance.
3. A Customer holding an Account who does not accept the amendments may terminate the Account agreement with immediate effect before the amendments take effect.
4. Amendments do not affect Orders placed and contracts concluded before they take effect.

§ 21. Final provisions

1. The content of the Store, including descriptions, photographs, technical drawings and trade marks, is legally protected. Its use without the Seller's consent is not permitted.
2. Contracts concluded on the basis of these Terms and Conditions are governed by Polish law, provided that this choice does not deprive a Consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence.
3. Disputes involving a Business Customer are settled by the court having jurisdiction over the Seller's registered address.
4. Disputes involving a Consumer are settled by the court determined in accordance with the Polish Code of Civil Procedure.
5. These Terms and Conditions were drawn up in Polish and are also made available in English translation. In the event of any discrepancy between the Polish version and the translation, the Polish version prevails in relations with a Business Customer; in relations with a Consumer or STCR, a discrepancy may not be interpreted to their detriment.
6. These Terms and Conditions take effect on 29 August 2026.

ANNEX 1 – MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

To: Prodrone.pl Bartłomiej Wawrzynkiewicz ul. Budowlana 55/10, 41-808 Zabrze, Poland e-mail: bartek@prodrone.pl

I/We() hereby give notice that I/We() withdraw from the contract of sale of the following goods(*):

...................................................................................

Date of conclusion of the contract() / date of receipt(): ..................

Name of consumer(s): .......................................................

Address of consumer(s): ....................................................

Order number: ..............................................................

Bank account for the refund (optional): ....................................

Signature of consumer(s) (only if this form is submitted on paper): ..............................

Date: ..............................

() delete as appropriate*

ANNEX 2 – INFORMATION ON THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract covering multiple goods delivered separately, the period runs from the day on which the last of the goods is acquired.

To exercise the right of withdrawal, you must inform us (Prodrone.pl Bartłomiej Wawrzynkiewicz, ul. Budowlana 55/10, 41-808 Zabrze, Poland, e-mail: bartek@prodrone.pl, phone +48 725 908 725) of your decision to withdraw from this contract by an unequivocal statement — in particular through the withdrawal function available in our online store at https://zwroty-shoper.pl/019ecfec-f831-792e-a7d7-33546d87573f/prodrone.pl/en_EN , by a letter sent by post, or by e-mail.

You may use the model withdrawal form (Annex 1), but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to non-prefabricated goods manufactured to your specification or serving to meet your individualised needs. This covers orders placed using the "Custom order" item; information on the exclusion of the right of withdrawal is shown in the description of that item and confirmed by us before the order is accepted for fulfilment.